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Visitor Experience Manager- Manitoba South Parks Canada

2022-CAP-MFU-AEP-0562

STATEMENT OF QUALIFICATIONS

Title/Position: Visitor Experience Manager- Manitoba South
Parks Canada- Manitoba Field Unit
PM-05
Tenure: Indeterminate 37.5 hours per week
Location: Winnipeg, MB; St. Andrews, MB
Language Requirements: English Essential
Who can apply: All persons who have legal status to work in Canada.

Salary: $85,742 to $92, 694 (based on full time, year round employment; salary under review)

CLOSING DATE: July 21, 2022 23:59 PDT

 

If you have a passion for nature, culture and history, thrive in a fast paced, customer focused environment and are a natural leader with a proven track record who welcomes change as part of the ever evolving tourism sector in Canada apply today!

As the Visitor Experience Manager, your role encompasses leading the development and delivery of Visitor Experience programs, services and activities at six geographically dispersed National Historic Sites (NHS) in Southern Manitoba.  These include Lower Fort Garry NHS (St. Andrews), St. Andrews Rectory NHS (St. Andrews), Victory at Frog Plain NHS (Winnipeg) The Forks NHS (Winnipeg), Riel House NHS (Winnipeg) and Linear Mounds NHS (south west corner of Manitoba)

You will lead a dedicated team of staff who are passionate about what they do. As the primary tourism season at these National Historic Sites is the summer, many staff on this team work seasonally. The Visitor Experience Manager is a full-time, year round position

As an active member the field unit management team you will formulate strategies to advance the visitor offer, lead implementation of visitor experience projects/initiatives, collaborate with the rest of the management team on setting direction for the field unit and addressing any issues that present themselves.

You will love this job if you

  • are someone who makes things happen,

  • are energized by finding solutions to complex problems through teamwork and collaboration.

  • thrive in situations where you have many things going on at the same time.

  • believe promotion of teamwork in an inclusive, healthy, positive and productive workplace is a core value.

  • build genuine relationships based on trust, and seek collaborative and creative approaches to meeting common goals.

 

ESSENTIAL QUALIFICATIONS – APPLICANTS MUST DEMONSTRATE THE FOLLOWING THROUGH THEIR ASSESSMENT

 

Language Requirement: 

English Essential

Education:                         

Graduation with a degree or diploma from a recognized educational institution with specialization in business administration, recreation, marketing, leisure studies, communication, or other discipline relevant to the position, or an equivalent combination of education, training, experience and/or traditional knowledge.

Experience:

  • Experience managing financial and/or human resources;

  • Experience in establishing and implementing collaborative arrangements to develop and deliver opportunities for visitor experience;

  • Experience leading strategic planning, implementation and management of visitor experience programs, products and services.

Knowledge:

  • Knowledge of principles, theories, practices, tools, techniques and/or trends associated with, recreation, marketing, interpretation/outreach, business development and revenue generation within a tourism and/or hospitality management context;

  • Knowledge of Indigenous cultures in Manitoba as well as cooperative management principles, practices as they relate to Parks Canada’s mandate.

Abilities:                            

  • Ability to communicate effectively orally and in writing;

  • Ability to analyze complex issues and provide timely and strategic advice to senior management.

Key Leadership Competencies:

  • Create vision and strategy

  • Mobilize People

  • Uphold integrity and respect

  • Collaborate with Partners and Stakeholders

  • Promote innovation and guide change

  • Achieve results

The Key Leadership Competencies will be assessed at all stages of the assessment process. Applicants are encouraged to review the competency definitions here. 

 

ASSETS/ADDITIONAL QUALIFICATIONS - APPLICANTS MAY BE SCREENED OR RATED AGAINST THE FOLLOWING CRITERIA

 

Asset Experience:  

  • Experience establishing and maintaining relationships with Indigenous communities;

  • Experience working at a provincial park, historic/cultural site, or Parks Canada administered site;

  • Experience working in the tourism industry. 

 

CONDITIONS OF EMPLOYMENT

Security clearance requirement: Obtain and maintain Reliability Status security screening

Driver's License: Possess and maintain a valid class 5 (or other provincial equivalent) driver's license;

Work location: Lower Fort Garry National Historic Site and Winnipeg, MB are the primary work locations, however the successful candidate will be required to report to multiple locations within the Red River Corridor as necessary to meet operational requirements. Locations include: The Forks National Historic Site (Winnipeg, MB), Riel House National Historic Site (Winnipeg, MB), and St. Andrews Rectory National Historic Site (St. Andrews, MB).

 

OPERATIONAL REQUIREMENTS

  • Willingness to wear a Parks Canada uniform when required;
  • Willingness to work shift work, irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required.
  • Willingness to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation;
  • Be available to work at various locations across Manitoba South, including the Forks National Historic Site, Riel House National Historic Site and Lower Fort Garry National Historic Site;
  • Willingness to travel, including overnight, off site and/or weekends

ADDITIONAL INFORMATION

Employment Equity:  In support of achieving a representative workforce and our diversity, equity and inclusion goals, preferred consideration may be given to qualified candidates self-identifying as belonging to one of the equity seeking groups: *Indigenous Peoples, Racialized Communities, Persons with Disabilities, 2SLGBTQIA+.

Official Languages: Persons are entitled to participate in the appointment process in the official language of their choice.

Assessment Accomodations: We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please email rhugman-manfuhr@pc.gc.ca to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

 

TIPS FOR APPLICANTS

Please provide complete and thorough details of your education and experience in your application.

  • Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.

  • Failure to provide sufficient information may result in your application being screened out of the selection process. 

Candidates invited for additional assessment will be contacted. A written examination may be administered, an interview will be administered, and reference checks will be sought. 

Successful candidates who apply for the position will be invited to complete additional assessments after July 22, 2022. Candidates should be available for a preliminary interview between July 25 to 29, 2022.