Do you want to help showcase and preserve Canada’s history and natural wonders? Are you someone who loves to interact with people and the land? The Rouge National Urban Park is looking for dedicated and thoughtful candidates with excellent organizational, administrative, and communication skills to support visitor services for the coming season.

We are looking for a motivated, organized, and compassionate leader with strong communication and interpersonal skills who champions service excellence in a diverse, inclusive and respectful workplace.

You will lead a dynamic front-line team across multiple park locations, coordinating visitor services and daily operations to ensure safe, engaging experiences. Help visitors discover and enjoy Canada’s natural wonders - from forests and creeks to farms, trails, marshlands, and a beach along the shore of Lake Ontario.

Your key responsibilities will include:

Oversee and deliver visitor services operations in a fast-paced environment
• Train, schedule, and supervise staff
• Oversee trails, entry gates, and day use areas
• Providing customer service and service recovery
• Maintain visitor modeling data collection, analysis, and reporting
• Manage revenue, sales, and point of sale systems

Coordinate with other teams on service delivery, public safety, prevention and facility maintenance
• Implement prevention and compliance strategies
• Support tracking incident data
• Support implementation of programming and interpretation
• Resolve operational challenges and needs, including waste management, closures, etc.
• Provide recommendations for service improvements

Perform administrative duties
• Participate in staff recruitment and training
• Evaluate staff performance, providing feedback and support
• General staff administration, including tracking and processing leave forms, timesheets, and staffing appointments

Parks Canada is a federal government agency responsible for the protection and preservation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

A rich assembly of natural, cultural and agricultural landscapes, Rouge National Urban Park is home to amazing biodiversity, some of the last remaining working farms in the Greater Toronto Area, Carolinian ecosystems, amazing hiking opportunities, and human history dating back over 10,000 years, including some of Canada's oldest known Indigenous sites.

Rouge National Urban Park is one of the largest and best protected urban parks of its kind in the world, spanning 79.1 square kilometers in the heart of Canada's largest and most diverse metropolitan area, overlapping the cities of Toronto, Markham and Pickering and the townships of Uxbridge and Whitchurch-Stouffville.

Here is what you need for the job

You must clearly demonstrate in your application how you meet all the education and experience requirements or your application will not be further considered. 

Education

· A post-secondary degree or an acceptable combination of education, training, experience or traditional knowledge relevant to the position Learn more about degree equivalency.

Experience

· Experience in planning and/or interacting with the public in a reception/orientation capacity

· Experience addressing public complaints and issues, finding customer focused solutions, and/or coordinating with appropriate staff for resolution

· Experience in providing leadership, either when supervising employees or through other means (i.e. mentoring, coaching). Experience should include training individuals, assigning tasks, monitoring work progress, and providing feedback

· Experience operating automated cash and related computerized applications used to provide cashier services, prepare sales reports, compile statistics and/or register reservations

· Experience in the management of financial resources and preparing, coordinating and managing project plans and budgets

Applied / assessed at a later date

Knowledge

· Knowledge of Parks Canada’s vision, mandate and/or corporate objectives, that relate to visitor experience in national parks, historic sites or marine conservation areas

· Knowledge of scheduling, performance evaluation, recruitment and training processes

· Knowledge of basic research methods and techniques

Abilities

· Ability to communicate effectively both orally and in writing

· Ability to establish and maintain effective working relationships with a wide variety of colleagues within the organization and with external stakeholders

· Ability to work collaboratively as a member of a team

· Ability to manage resources (time, financial, human, physical and information) to achieve planned goals

· Ability to identify problems and the solutions to them

 Personal Attributes

· Demonstrates integrity and respect

· Thinks things through

· Works effectively with others

· Shows initiative and is action-oriented

You must be willing to:

· Obtain and maintain Reliability Status security clearance

· Possess and maintain a valid Class G driver’s licence

· Wear a Parks Canada uniform and/or PPE and abide the uniform policy

· Work irregular hours, overtime, shift, weekends, and/or statutory holidays and provincial/territorial holidays, when required

· Travel, including overnight, off site and/or weekends

· Obtain and maintain First Aid and Cardiopulmonary Resuscitation (CPR) certification

· Work and/or travel in varied terrain, weather conditions, isolated locations, and by various means of transportation

Apply now!

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Notes

Please be advised that there is no staff housing available at this time. This job is 100% in office at sites around the Rouge National Urban Park.

References will be requested at a later date. Each person is entitled to participate in the appointment process in the official language of their choice.

Parks Canada also posts jobs directly in local media outlets and on the GC Jobs website. We encourage you to sign up there for job alerts. We thank all those who apply. However, only the people selected for further consideration will be contacted.

Preference may be given to under-represented Employment Equity Groups:
• Indigenous Peoples*
• Persons with disabilities
• Racialized persons**
• Women
*referred as Aboriginal peoples in Employment Equity Act
** referred as Members of Visible minorities in Employment Equity Act
Link: https://www.laws-lois.justice.gc.ca/eng/acts/e-5.401/page-1.html 

Accommodation

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact rouge-jobs-emplois@pc.gc.ca to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Benefits

Permanent or term offers (with a length greater than 6 months) are eligible for pension, health care, and dental benefits.

• Public Service Pension Plan

• Public Service Health Care Plan

• Public Service Dental Care Plan

Learn more about the Rouge National Urban Park!

Learn more about Parks Canada!

Reasons to work for Parks Canada

	Work-life balance Employees enjoy a healthy work-life balance, including full benefits (for permanent or term offers with a length greater than 6 months).
	Training and professional development We offer various training and professional development opportunities, allowing you to enhance your skills and advance your career.
	Beautiful work locations Parks Canada offers the opportunity to work in some of the most stunning natural environments in the country.
	Future job opportunities From summer jobs to lifelong careers! At Parks Canada, your journey can start with a seasonal job and lead to endless opportunities.
	Diverse and inclusive workplace Parks Canada is committed to fostering a diverse and inclusive workplace, promoting equitable opportunities for all employees.
	Contribution to public service Working for Parks Canada and the Government of Canada means contributing to the public service and making a meaningful impact on the nation's natural and cultural heritage.

Ready to make memories that will last a lifetime? Apply for your dream job today!

🏆 Parks Canada is proud to be the #1 Government Services Employer on the Forbes list of Canada’s Best Employers for 2026.